- SOUTHWEST AIRLINES FLIGHTS CANCELLED FOR FEB 22ND 2018 HOW TO
- SOUTHWEST AIRLINES FLIGHTS CANCELLED FOR FEB 22ND 2018 FULL
In the days since, the carrier’s scramble to recover has been slow and, some passengers argue, largely unsuccessful. "You've got a company here that's got a lot of cleaning up to do."Īdriana Belmonte is a reporter and editor covering politics and health care policy for Yahoo Finance.A blast of severe winter weather last week caused thousands of Southwest Airlines flight cancellations and spiraled into a complete meltdown of its flight system. "While all of the other parts of the aviation system have been moving toward recovery and getting better each day, it's actually been moving the opposite direction with this airline," Buttigieg said. Meanwhile, DoT said it would be investigating Southwest specifically, with Secretary Pete Buttigieg telling CNN that his department will pursue fines against the company if it fails to meet legal obligations with reimbursing passengers. In response to the chaotic situation, President Biden tweeted that his administration was “working to ensure airlines are held accountable” and directed affected passengers to visit the Department of Transportation (DoT)’s website to find out if they’re entitled to compensation.
"Southwest will bear the brunt, but they're going to be fine." "For the industry, I'm going to guess it could be a $750 million hit to earnings in the fourth quarter," Root told Yahoo Finance recently.
SOUTHWEST AIRLINES FLIGHTS CANCELLED FOR FEB 22ND 2018 HOW TO
They don’t know how to handle the situation.”Īccording to Moody's Senior Vice President Jonathan Root, the true impact of the winter storm and flight disruptions will be seen in earnings. Customer service agents are doing the best they can but with a lack of communication from the top. It seems they really dropped the ball here.”Ĭonsequently, he continued, “customers are obviously outraged, more so at the fact that they’ve been left basically stranded at airports without any kind of information. “But in this case, they also did a horrible job communicating with the public. “Southwest in particular - with their point-to-point network instead of a hub-and-spoke system - when their planes get out of position, their staffs get out of position, they’re ill-equipped to be able to respond,” Corridore said. As a result, customers were left stranded at airports as thousands of flights were canceled over the weekend. REUTERS/Kamil KrzaczynskiĪt various airports across the country, Southwest found itself without pilots or flight attendants available, largely due to an outage in the airline's IT systems, which left them unable to locate necessary staff. Southwest Airlines travelers wait in a long line to check on their baggage from their canceled flights at Chicago Midway International Airport, December 27, 2022. “It’s more than just the weather for them - it’s how they handled it,” he said.
SOUTHWEST AIRLINES FLIGHTS CANCELLED FOR FEB 22ND 2018 FULL
“With our large fleet of airplanes and flight crews out of position in dozens of locations, and after days of trying to operate as much of our full schedule across the busy holiday weekend, we reached a decision point to significantly reduce our flying to catch up,” Jordan said, adding that he was “optimistic to be back on track before next week.”Ĭorridore noted that all airlines were impacted by the severe weather, but Southwest appeared to be “uniquely affected because of their own internal issues.” He stated that one of the main reasons for the major disruption was because Southwest is among the largest carriers in many of the cities that saw record freezing temperatures from the storm. (Photo by Brandon Bell/Getty Images) 'They really dropped the ball here'Īmid the airline’s meltdown, CEO Bob Jordan issued a public apology in a video posted on the company’s Twitter account.
Southwest Airlines travelers wait in line for assistance with lost luggage at the William P. In comparison, JetBlue ( JBLU) and Spirit ( SAVE), the nearest U.S.-based airlines on the list, saw only 3% and 4% of their flights canceled on Wednesday, respectively. 28, the highest rate among both domestic and international airlines. So it’s going to take a while.”Īccording to FlightAware, 62% of Southwest flights were canceled on Dec. And apparently, they’ve had a significant technology outage in their staffing system where they outlay their staff for the flights. “I think it’s going to be about another week before Southwest fully gets their act together,” Jim Corridore, senior insights manager at Similarweb, told Yahoo Finance Live (video above).
The airline announced that it would not be able to reschedule flights for impacted customers until after Dec. Southwest Airlines ( LUV) bore the brunt of it, with more than 8,000 flights canceled between Dec. over the holidays, leading to thousands of flight cancellations. A major winter storm struck most parts of the U.S.
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